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About IT Service Management - Partners in IT

Partners in IT specialises in the design, implementation and long term managed support of IT Service Management solutions for corporate IT organisations and IT service providers.

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Partners in IT was formed in 1996 by a team of people who worked together in managing an HP reseller and services organisation. One of the founding principles of Partners in IT, which remains key today, is creating and fostering long term relationships with our customers that ensures that the solutions that we deliver are maintained, valued and continue to deliver the benefits that were envisaged when the project began.

Service Accession Model

The Service Accession model is the output of an analysis methodology that can be used to assess your current IT Service Management performance and build a roadmap that reflects where you want to be. That may be reflecting an ambition to be benchmarked world class IT or just "better than average". We use industry statistics and benchmarks to measure where you are and plot out the steps that need to be achieved for you to get there.
Blueprint Implementation

The Partners in IT BluePrint provides organisations with a proven solution to achieving ITSM Best Practice, providing measurable return on investment and a platform for continuous improvement. The Blueprint consists of prebuilt project plans, collateral, data management tools and training plans that mean that we can implement projects cost effectively and with assured deliverables.
Managed Support Services

Many companies fail to fully realise the full value of their software investments because they do not maintain and improve the software after it has been commissioned. This is represented in our technology curve.

We provide not only software support, i.e. responding to incidents, but build in a combination of services that ensure that our customers gain maximum value from their software investments such as technical reviews, on site consulting and a responsive 'how to' service through to managed services.




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