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APM / Service Desk - Release Management

Overview This course has been designed to provide the process and tool training required by personnel co-ordinating and managing releases.

Duration: 0.5 days

Set-up Time: 1 day (Set-up can be combined with other APM/Service Desk courses if run together)

Max Attendees: 10

Audience Release Managers, System Administrators

Candidate Pre-requisites: Foundation Training

Relevant Certifications None

Course Content
Process Training
Walk-through of the Release Management process
Service Desk Training
Change Request Handling
Release Definition
Business Justification
Release Coordination


Please contact us by telephone on +44 (0) 1344 488123 or email
on info@piit.co.uk for booking or further information.

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