Viewpoint
Click the links below to read Partners in IT's Viewpoint articles on best practice in IT Service Management:
Partners in IT Approach to Service Management [ PDF 232 KB ]
Why Use A Process Model [ PDF 243 KB ]
BCS IT Service Management Articles
A series of articles by Peter Wheatcroft for BCS, The Chartered Institute for IT.
Application lifecycle management
The Value Proposition
Cutting costs with Service Management