Leaders in IT Service Management - HP Software, BCM
Telephone: +44 (0) 1344 488123
IT Service Delivery Partners - AlarmPoint
Efficient implementation of end to end service management solutions rely upon efficient and appropriate communication
across teams and disciplines. We have worked with Alarmpoint for many years in delivering alert management solutions that
ensure that the right alert is delivered to the right person at the right time.
IT Service Management - Technology Partners
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Alarmpoint produce the market leading suite of alert management and mobility tools. Alarmpoint focus on ensuring that
actionable information is delivered to the right person at the right time. In the IT Service Management arena customers
have reported reductions in the time required to resolve an incident by 50%.
However we do not believe that the benefits of alert management are restricted to IT. Managing and ensuring the delivery of appropriate communication across the business can have far reaching benefits. Because Alarmpoint can manage the delivery of information and keep trying different media until the message is acknowledged there are productive uses Business Continuity, Supply Chain, Emergency Services and Operations.
Alarmpoint can be used with a variety of data sources such as HP Service Manager 7, BMC SDE, HP Operations tools, with information delivered to the right people, on time. Alarmpoint mobile access also allows users access to those technologies, for example access to the console of HP Operations or Service Manager.
There are a number of different Alarmpoint platforms from simple, free products that enable alert management for smaller groups to enterprise class infrastructures that can support tens of thousands of alert recipients.
However we do not believe that the benefits of alert management are restricted to IT. Managing and ensuring the delivery of appropriate communication across the business can have far reaching benefits. Because Alarmpoint can manage the delivery of information and keep trying different media until the message is acknowledged there are productive uses Business Continuity, Supply Chain, Emergency Services and Operations.
Alarmpoint can be used with a variety of data sources such as HP Service Manager 7, BMC SDE, HP Operations tools, with information delivered to the right people, on time. Alarmpoint mobile access also allows users access to those technologies, for example access to the console of HP Operations or Service Manager.
There are a number of different Alarmpoint platforms from simple, free products that enable alert management for smaller groups to enterprise class infrastructures that can support tens of thousands of alert recipients.
-
AlarmPoint ® Express
is free and bundled with HP and BMC Software. It is ideal for small groups
looking to manage network or IT operations using an automated notification system receiving alerts on text devices.
-
AlarmPoint ® Standard
is used by IT teams and small organisations to automatically notify and
resolve IT incidents using BlackBerry, SMS, pagers and other text-based devices and is ideal for
automating notification, scheduling and escalation management.
-
AlarmPoint ® Professional
is used to provide self service profile and group schedule management. AlarmPoint Professional provides
sophisticated escalation and reporting capabilities ensuring process accountability.
- AlarmPoint ® Enterprise delivers a global platform approach to the instant delivery of role-specific information. AlarmPoint Enterprise is an end to end solution spanning IT operations, IT service delivery, IT service support, Business Continuity and other functions. AlarmPoint ensures users receive real-time alerts anywhere, in any language on any mobile device.