Leaders in IT Service Management - HP Software, ServiceNow
Telephone: +44 (0) 1344 488123
IT Service Delivery Partners - BMC Software
We work with BMC Software with their industry leading Process model and Service Desk solution,
the Alignability Process Model (APM) and Service Desk Express Suite. We have worked with the APM
for 8 years and it has proven to be the foundation of many of our most
successful ITSM implementations.IT Service Management - Technology Partners
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BMC SDE Suite automates service desk processes and provides the platform for lowering the cost of support operations and improving efficiency. This service management solution combines best-in-class service desk software with core ITIL® best practices, enforced by the APM. The suite also provides powerful workflow and reporting capabilities. It includes Integration Engine, which has out-of-the-box connectors (ODBC, SNMP, XML, LDAP/ADSI) to integrate Service Desk with other BMC products and third-party applications.
BMC Alignability for Service Desk Express [ PDF 178KB ]