IT Service Delivery Partners - Service-now.com

Partners in IT and Service-now.com are leading the way in IT Service Management for the new decade.

Service-now.com are the visionary* IT Service Management vendor having developed a truly unique Software as a Service (SaaS) delivery model that allows customers to focus on delivering great service – not keeping the lights on. The Wall Street Journal have added them to their “Next big thing” list.

Partners in IT are the leading IT Service Transformation company in the UK with 15 years experience of delivering IT Service Transformation solutions to customers across the UK, Europe and also Globally. Our unique IT Service Management Blueprint Process Model for Service-now.com enables customers to adopt ITIL Best Practice in rapid timescales using a structured, benefits led approach. This maximises the value derived from investments in Software.

Partners in IT and Service-now.com share a passion for IT Service Management with common principles founded on openness and transparency. We work with companies of all sizes to deliver the same fundamental requirement – to provide their customers with great service. This is why when you apply the market leader in IT service management technology, and the leading ITIL adoption framework you get:

• A relationship based not on a one time discounted software deal, but one founded on mutual success both today and in the future through a subscription model.
  
  
• A cost effective yet progressive approach to implementing a solution that meets your business needs, not one that simply replaces what you have today.
  
  
• A clear, costed strategic view that allows for proper planning today and in the future – not just a vehicle for tactical changes on top of tactical changes
  

 

Partners in IT will leverage the ITSM Blueprint Process Model for Serivce-now.com to rapidly deliver ITIL aligned best practice. The Process Model has been specifically created to leverage the flexibility and power that the Service-now.com platform can deliver in a structured way for each and every customer.

Out-of-the-box ITIL v3 processes, that have been refined and improved are used to provide customers with a “quick start” to ITIL maturity. These processes also provide customers with a wealth of supporting collateral including:

• Web Based Graphical Process Flows – out-of the-box these processes are delivered to conform to ITIL V3 principles and allow customers the ability to configure them to suit their own business needs
  
  
• Role Definitions - out-of the-box this process model will support all the standard roles, as well as to create/amend roles to support your business
  
  
• Key Performance Indicators –All the metrics are provided within the Service-now.com platform to support detailed KPI reporting across the ITIL disciplines
  
  
• Work Instruction – All work instruction is provided and mapped onto the specific screens within the tool. This allows, from day 1, users to follow the process easily and intuitively
  
  

We work with our customers collaboratively, in a way that meets their business needs first and foremost. Open, Transparent – Partners in IT and Service-now.com - the future of IT Service Management

If you would like to know more please contact as at info@piit.co.uk or by calling 01344 488123 to speak to your representative.

*Gartner call them out as the visionary vendor for IT Service Management in the latest Quadrant.