Leaders in IT Service Management - HP Software, ServiceNow
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IT Service Delivery Partners - xMatters
xMatters makes relevance engines that connect people with what they need to know, at the exact moment they need to know it – so they can act quickly and intelligently to move their business forward. It’s a simple concept, but it means different things to different people depending on what role they play within an organization.IT Service Management - Technology Partners
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IT service delivery is at the core of the IT organization, and performance is measured in speed and reliability. A relevance engine gives you the ability to consistently deliver services faster and more effectively, not only inside your organization, but also to your company’s customers.
A relevance engine is a capability that can be added to existing applications and technologies to connect people with relevant information, notifications, choices, and actions at exactly the right moment. Because relevance engines selectively deliver what matters to the appropriate people and give them the ability to take immediate action, they help businesses function more quickly, accurately, and intelligently.
Deliver what matters to the people who need it, when they need it most. If service delivery is the what, the who and when are equally important. A relevance engine carefully parses individual preferences, roles, profiles, and responsibilities and matches those with times, schedules, locations, networks, events, and devices to deliver what is relevant only to those who want and need to have it, at the exact right moment.
Reduce incidents and delays by eliminating friction. Service delivery often stalls due to compatibility issues, when systems and technologies don’t work well together. A relevance engine is built on the foundation of application, device, and network neutrality — seamlessly connecting people, processes, and information across a variety of locations, using all types of technologies.
Minimize waste and reduce informational clutter. A relevance engine improves service delivery efficiency by only sending what matters to the individuals who both want and need to have it. It eliminates unnecessary noise by blocking notifications, information, and options that don’t matter to the recipients.
A relevance engine is a capability that can be added to existing applications and technologies to connect people with relevant information, notifications, choices, and actions at exactly the right moment. Because relevance engines selectively deliver what matters to the appropriate people and give them the ability to take immediate action, they help businesses function more quickly, accurately, and intelligently.
- A CIO might use a relevance engine to make a change management system more effective by instantly sending approval requests to the appropriate people.
- A CMO might use a relevance engine to improve a social network by letting customers subscribe to the precise updates they want to receive.
Deliver what matters to the people who need it, when they need it most. If service delivery is the what, the who and when are equally important. A relevance engine carefully parses individual preferences, roles, profiles, and responsibilities and matches those with times, schedules, locations, networks, events, and devices to deliver what is relevant only to those who want and need to have it, at the exact right moment.
Reduce incidents and delays by eliminating friction. Service delivery often stalls due to compatibility issues, when systems and technologies don’t work well together. A relevance engine is built on the foundation of application, device, and network neutrality — seamlessly connecting people, processes, and information across a variety of locations, using all types of technologies.
Minimize waste and reduce informational clutter. A relevance engine improves service delivery efficiency by only sending what matters to the individuals who both want and need to have it. It eliminates unnecessary noise by blocking notifications, information, and options that don’t matter to the recipients.