When the business demands the delivery of improved IT Services at reduced cost where do you start? IT Service Management holds the key but there are some significant challenges to achieving it.
Many organisations struggle with getting projects to work towards best practise approved because of difficulties in:
| • | Getting board level buy in |
| • | Justifying and articulating the Return on Investment (ROI) |
| • | Perceived complexity |
| • | Limited understanding of ITIL and best practise |
| • | Uncertainty of starting point |
| • | Mismatch of cultural fit |
Partners in IT have understood this and leveraging over a decade of experience and expertise working with organisations to define and enforce rigorous ITSM Best Practise have developed the Service Management Review.
The Service Management Review will help you to:
| • | Justify investment through a measurable framework of Key Performance Indicators (KPIs) |
| • | Implement processes to respond to the current demands of the business and those going forward |
| • | Build a solid foundation using Best Practices to enable the business to meet governance and compliance requirements |
| • | To help an IT organisation to move towards becoming World Class in its delivery of processes and services for the business |
The Partners in IT Service Management review focuses on delivering best practice solutions that will improve the availability and efficiency of your IT services while at the same time minimising cost and delivery timescales.
In addition we will suggest and make recommendations that not only fit with your business needs today but also going forward.
The Service Management Review has a fixed price and timescale which will take your IT organisation through an efficient and thorough review process to deliver a detailed transformation plan.
The Process
The Service management review is based on 3 audit mechanisms:
| • | A review of the degree to which a customer adopts best practice processes as documented in ITIL |
| • | A review of the standards achieved by the existing IT Service Management processes andp ractices in performance areas relating to cost, service, customer satisfaction and quality. |
| • | Detailed document checks to establish whether what is said is actually performed in everyday activities and observation of how various functions undertake their roles. |
Method of Engagement
To deliver the review we will undertake the following activities:
| • | Deliver a gap analysis of current operational performance against ‘best practice’ implementations. |
| • | Cultural and organisational assessment based on staff feedback |
| • | Review how the IT organisation can better align to its business customers through Service Level Agreements |
The Results
At the completion of the review Partners in IT will provide:
| • | Recommended dashboard of Key Performance Indicators for IT Service Delivery across the business |
| • | A clear roadmap and strategy for moving towards World Class IT Service delivery and compliance with international requirements |
| • | A base line against which future improvements can be measured |
The Benefits
Partners in IT have consistently helped customers such as: Co-op Financial Services, Pepsico International, Sitel, Yorkshire Building Society, Boots and Virgin Atlantic identify and suggest best practice solutions for managing, automating and integrating their IT services and processes.
A Partners in IT Service Management review will help your business to:
| • | Effectively and efficiently deliver IT services to support your business goals |
| • | Integrate and automate your key IT processes |
| • | Save time and costs |
| • | Manage and share information across your IT infrastructure |
| • | Deliver real Return on Investment |
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