Influencing future events challenges us on a daily basis. A firm grasp of the current situation is vital if accurate and informed decisions that effect the future are being made.

A clear understanding of the current performance of an IT delivery function, the events that drive it and the data points that measure it are vital references for predicting service requirements. Organisations need to be sure that industry best practices are in operation and are supporting staff motivation and the delivery of high quality customer support.

An IT Service Management Review, designed to capture and record details of activities in and around an organisation’s IT service provision is the foundation for taking control of the future.

Partners in IT works with IT organisations to independently and objectively review current performance and plan a roadmap to achieve agreed objectives. This is the IT Service Management Review.

The IT Service Management Review is an engagement that will:

•	Review IT service delivery and the Support Team’s performance
•	Benchmark performance against industry best practise
•	Predict IT Service and Support requirements in-line with business expectations
•	Translate predictions into identifiable cost savings
•	Build IT Service delivery and support plans to meet business objectives
•	Construct a service delivery and support measurement dashboard
•	Solution design

The IT Service Management Review is enabled by:

•	Workshops  for Service Delivery and Support teams
•	Key stakeholder interviews
•	Data collection and industry benchmarking analysis
•	The development of Service Delivery and Support plans
•	Reports and presentations to the management team

The benefits Partners in IT clients receive from IT Service Management Reviews include:

•	A clear, fully costed strategy for achieving industry best practice and compliance with international standards.
•	Key Performance Indicators for Service Delivery and Support team measurement.
•	Linkage with business strategy ensuring that IT capacity and capability are synchronised, realistic and achievable.